We will make every effort to deliver your purchased items to the place and person of your choice, in perfect condition and in the shortest reasonable time. Your order will arrive in a beautifully packaged box, delivered by a reliable service and insured up to receipt by you. Most orders will require a signature upon delivery.
We attempt to despatch orders within 2 working days. Depending on the shipping method, we will provide tracking details when available on the shipping confirmation email. Orders that include made to order items will typically be dispatched once all items are in stock (unless requested otherwise). Please check product descriptions for estimated lead times or email us if you require any further guidance.
We may need to contact you if further information is required to authorise your purchase. We will contact you if there is any delay or items are out of stock. If it is not possible to deliver your order within the time specified we will notify you and try to rectify the situation as quickly as possible.
DELIVERY TO ALTERNATIVE ADDRESS
We ask all customers to make sure that their shipping address is correct as we’re unable to redirect orders once they are on their way to you.
St-Erasmus.com online purchases may be delivered to addresses other than the billing address given by the card holder, for example as in the case of a gift being purchased and addressed to a friend. As a security precaution, an email will be sent to the card holder’s registered e-mail address.
When placing an order on our website, if the billing address and delivery address are the same, you are confirming that you are the person referred to in the delivery address details. Otherwise, you are confirming that you are the person referred to in the billing details.
TAXES AND DUTIES
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they may apply. If so, the shipping company will contact you by telephone once your items are in customs to let you know the cost. Please be aware that this may delay the delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
We seek to minimise your shipping costs as far as possible. Actual shipping rates are depending on the service chosen by you and subject to any promotions.
All UK and overseas orders, are shipped with a reliable courier – usually Royal Mail.
The following is an indication of our standard shipping costs:
- UK – £8 – 1 to 2 working days or £5 for > 2 working days
- Europe – £15 – please allow 3 to 7 working days – Variable
- International – £25 – please allow 7-10 working days – Variable
If you would like to arrange an alternative delivery service, please email us at firstname.lastname@example.org, and we will be happy to assist you with this.